Is Amex concierge better than chase concierge?
If you are already paying for a premium credit card you should also be getting some premium features. Some top-tier white glove services are included in your premium credit card features.
The three most popular services under concierge services are travel credits, trip-delay insurance, and concierge services. The perks of having concierge services included your credit card help you with hotel reservations, show tickets, and city guides.
The two most popular credit card companies in the US provide concierge services, but there are differences in terms of their personalization options, eligibility criteria, and annual fees. This brings users to the question of which one is better.
If you are struggling to find out which one is better, then this article can help you find your answer.
What Is Credit Card Concierge Service?
Your credit card concierge is similar to your hotel concierge. The only difference is that they help you with different services of your credit card in your daily life while you are traveling. It is a person who you can contact by calling on the number on the back of your credit card or through an email.
You cannot meet them face-to-face. The services they offer range from your card concierge picking up your dry cleaning to making travel arrangements for you. They can also make your restaurant reservations. You can get an array of services provided to you by your credit card concierge. Here is a glimpse of the different services you can expect from them.
- Transportation arrangement.
- Ticket sourcing for concerts, events, and movies.
- Travel arrangement.
- Pet care.
- Restaurant recommendation and reservation.
- Grocery shopping.
- Dry cleaning delivery.
Chase Concierge Benefits
Chase usually offers different concierge benefits on a few of its cards, they offer different benefits on cards through Visa Infinite or Visa Signature products.
Visa Infinite Benefits
- “Travel and travel related services (tours, experiences, and high-touch services).”
- “Reservations at restaurants (both in the U.S. and international destinations).”
- “Exclusive or presale tickets for events and experiences.”
- “Gifts and floral arrangement delivery.”
- “Other unique lifestyle requests.”
Visa Signature Benefits
- “Travel Coordination (domestic and international planning for air travel, lodging, recreation, and ground transportation, including reservations and arrangements).”
- “Dining, Entertainment & Recreation (including sports and performance event tickets or dining reservations).”
- “Personal Services (such as gift ideas and flower delivery).”
Amex Concierge Benefits
Personalized Assistance
“The concierge offers personalized assistance that they can tailor to your specific needs, whether this is help with your travel arrangements, dining reservations, help finding event tickets or even gift suggestions for special occasions, anniversaries, etc.”
Time Savings And Convenience
“One of the best things about relying on a concierge service is its convenience. You can save the time it would take you to do the research, make multiple calls and iron out the details and leverage the concierge’s expertise to do so.”
Expertise And Insider Access
“Concierge services normally have a network of experienced agents with vast knowledge and, more importantly, access. They can help out secure reservations for hard-to-get restaurants and tickets for events on presale that you wouldn’t otherwise have access to on your own.”
Travel Assistance
“ The concierge can assist with travel reservations, including hotel and flight bookings, as well as provide recommendations for local attractions, as well as make bookings for airport transfers for remote locations and even suggestions on how best to plan a road trip.”
Event Planning
“Planning events can become a full time job if you’re doing it on your own, but you can enlist the help of your concierge to find venues, caterers, arrange transportation for guests and even select entertainment options like local deejays.”
Personal Shopping
“You can ask your concierge for recommendations for gifts for those you love based on their likes and preferences. They will be able to provide options, compare prices for you and even make the purchase on your behalf and arrange delivery, saving you the time to do so yourself.”
Emergency Assistance
“On the more serious side of things, should the unexpected happen, your concierge can provide support and guidance on some occasions like lost passport retrieval, or even help you find medical assistance abroad should you need it.”
Is Amex Concierge Better Than Chase Concierge?
Amex and Chase are both famous companies that offer you a concierge service. You will not find this service on all credit cards. Chase and Amex are the two famous cards that offer users concierge services. But is Amex better than Chase?
You need to know about the services offered by both of these credit cards to conclude which card offers a better service. Here is a detailed guide –
What Services Do Chase Credit Cards Provide?
Chase offers Credit card concierge services powered by Visa. Their services are available 24/7. You can avail of services like dining, entertainment, travel, and others with this card. There are two types of Chase cards, Chase Sapphire Reserve and Chase Sapphire Preferred – that come with the benefits of concierge services.
You can get the services by calling 1-877-660-0905 in the US. for international services, you have to call 1-312-800-4290.
What Services Do Amex Credit Cards Provide?
You get more robust options on American Express credit cards. The concierge services on this card include dining, show tickets, travel, transportation needs, pet care, and other services. Users can also avail help during any medical crisis.
The Premium Global Assist Hotline of the American Express credit card offers the best deals on travel-related services. This hotline can help you get your emergency wire payment, get your medical evacuation, and have your luggage that went missing tracked. Most importantly, it also helps you get a new passport.
The best part about using an American Express Credit card is that you have different ways to contact them. Amex Platinum cardholders can call their concierge service at 1-800-525-3355. The American Express app allows you to contact them through Contact Us and Chat With Us.
So, is Amex concierge better than chase concierge? Here is a comparison between the Amex Platinum Concierge and Chase Concierge. It will help you find out which one is better.
| American Express | Chase | |
| Hold Times | has Seven hours of waiting time before the concierge service reaches you. | Within two minutes of a phone call. |
| Interaction | Helpful and pleasant concierge services. The agents are friendly. | Pleasant conversation asking specific questions about different needs. |
| Recommendations | Respond within 24 hours. Offers three recommendations. | Four recommendations. 72-hour response time. |
Now regarding which one is better, you might get different reviews on different sides of the services. Although there is a wide range of services available on the Amex card, many users have reported their delay in providing services. Both companies offer professional concierge services.
When it comes to recommendations, they arrive sooner in Amex cards. Although Chase cards require more time to respond sometimes, their recommendations and overall services are considerably pleasant.
Although the recommendations on Amex cards seem more standardized, they are not easy to get a hold of. Both options have some pros and cons. But, if you want to measure all the sides, some people often consider Chase over Amex cards.
Frequently Asked Questions(FAQs):
Here are some questions and answers related to the same topic. You will find them insightful.
Ans – Yes, you get a concierge service using the Chase Sapphire card through the Visa Infinite Concierge Service. You call them at 1-800-953-7392 and get dinner reservations, sporting event tickets, or broadway show tickets.
Ans – The Chase Freedom card is World Elite Master Cards. These cards are no-annual-fee Mastercards. It means even these card holders can also get hold of live concierge services.
Ans – These cards are also called American Express Black cards. These cards are feature-exclusive cards. They offer upgrades on flights. Black cardholders also get private concierge services.
Final Verdict
Is Amex concierge better than chase concierge? It is hard to conclude which card is better. American Express cards have been in the travel business for a longer time. As a result, they prove to be a more reliable option. However, the services provided by the card also depend upon how the concierge service builds a connection to the customer.
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